Do you offer any guarantees? 

At Lutique, we care deeply about your satisfaction. That’s why we offer a 30-day money-back guarantee, provided that the product has not been opened, used, or tampered with, or if you received the wrong item.

To request a refund, please send a clear video of the unopened item to our Customer Service team for verification.

If you have any questions, feel free to reach out—we’re always happy to help.

 

Can l use Lutique with my own skincare products? 

Yes! Our devices can be easily incorporated into your existing skincare routine.

 

Contraindications: 

Lutique's skincare device SHOULD NOT be used in the following areas:

  ➼ Breast area

  ➼ Larynx/Throat

  ➼ Chest

  ➼ Groin area

  ➼ Eyelids

  ➼ Under brow bone

 

Lutique's devices should not be used by:

  ➼ People under the age of 18

  ➼ Women who are pregnant, planning on becoming pregnant, or breastfeeding.

  ➼ People subject to seizures

  ➼ People with cancer/tumors

  ➼ People with a cardiac pacemaker

  ➼ People with implanted defibrillators/stimulators

  ➼ People with electronic Implanted devices

  ➼ People suffering from a sunburn. 

  ➼ People under medical care for diseases that Involve photosensitivity.

  ➼ People receiving photosensitizing medications.  People with severe acne.

  ➼ People with any skin condition, apart from mild-to-moderate acne. 

  ➼ People with a known allergic reaction to plastics. The device contains plastics that come Into contact with the skin during use. When in doubt of allergies first contact your healthcare provider before using the device. 

  ➼ People who suffers from light-Induced headaches. 

  ➼ People with a medical history of seizures that are triggered by light. 

  ➼ People with a history of epilepsy. 

  ➼ People with phlebitis, thrombophlebrds, and varicose veins.

Always consult your healthcare provider if you have medical concerns such as epilepsy, recent facial surgery, or other health conditions.

Our devices should not be used over cancerous lesions, inflamed areas, broken skin, or where skin infections are present.

 

Precautions:

  ➼ For cosmetic use only on healthy, intact facial skin.

  ➼ A mild tingling sensation or visual flashes (due to optic nerve stimulation) may occur—this is normal.

  ➼ Do not use while driving or operating heavy machinery.

  ➼ If you’ve had surgery recently or have diagnosed heart disease, please consult your physician first.

  ➼ Keep out of reach of children.

Adverse Reactions

If you experience persistent headaches or discomfort while using the device, stop use immediately and consult a physician.

Important Notice 

Our devices are intended only for cosmetic use on the face and neck. Misuse, including application to other areas or improper handling, is not the responsibility of Lutique or its affiliates.

How do place an order? 

Click “Add to Cart” on your desired product, then proceed to checkout to complete your purchase.

How do I locate my package? 

After your order is shipped, you’ll receive a tracking number by email. Enter this number on our Track Your Order page to check delivery status.

What are your shipping times? 

United States:

  ➼ Shipping: 4–10 business days

  ➼ Processing: 2–4 business days

  ➼ Priority Shipping (1-2 business days processing time) is available at checkout.

International:

  ➼ Shipping: 6–15 business days

  ➼ Processing: 2–4 business days

  ➼ Priority Shipping (1-2 business days processing time) is available at checkout.

Timelines may vary by country. Please refer to the checkout page for your location.

If you are located internationally, the average delivery timeline Is as follows: 

Shipping Time: 6-15 Business Days (depending on the destination country). Please visit our checkout page for a more accurate timeline of your package's arrival based on the destination address. 

 

What are the delivery costs?

We offer free standard worldwide shipping, however the cost of expedited shipping depends on the destination country. You can find the priority rates at checkout after the address has been entered. 

 

How do I get in touch? 

Should you need to contact us, please select  contact us and use our contact form or send an Inquiry via email. Our dedicated team of customer service representatives Is looking forward to assisting you. 
support@lutique.com